Overview
At Arbitrary Aesthetics, we aim to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, you can request a return or exchange by following the guidelines below.
General Return Policy
Timeframe for Returns: Returns are accepted within 14 days of receiving your order, as per EU regulations.
Conditions for Return: Items must be in their original packaging, unused, and in the same condition as received.
Items Eligible for Return: All items are eligible unless specified under exclusions.
Exclusions
The following items are not eligible for return or exchange:
Customized Items: Items made to order or personalized for you.
Wear and Tear: Items showing signs of use, damage, or wear caused by the customer.
Exchange Policy
Eligibility for Exchange: Items may be exchanged if they are unused, in original packaging, and not customized.
Shipping Costs: Customers are responsible for both-way shipping costs for exchanges.
Processing Fees: No additional processing fees apply.
Return and Exchange Process
To initiate a return or exchange, follow these steps:
- Contact us at info@arbitraryaesthetics.com with the following details:
- Order number and proof of purchase.
- Description of the item(s) to be returned or exchanged.
- Photographs of the item(s) if applicable (e.g., in case of defects).
- Our team will provide further instructions, including the return address.
Shipping Costs
For Returns: Customers are responsible for the return shipping costs unless the item is defective.
For Defective Items: We offer free returns for items that are defective or damaged upon arrival.
Refund Method
Refund Issuance: Refunds will be issued to your original payment method.
Timeline for Refunds: Refunds will be processed within 7–14 business days after we receive and inspect the returned item.
International Orders
International customers may have different return and exchange policies. Please contact info@arbitraryaesthetics.com for more information specific to your location.
If you have any questions or need further assistance, please reach out to us at info@arbitraryaesthetics.com.
Thank you for choosing Arbitrary Aesthetics!